Toolkit – Risk Management ACTION

Part IV 3D Workplace Violence Prevention Toolkit – ACT

In previous weeks, we covered how to SETUP your Active Shooter 360 3D Workplace Violence Prevention program and discussed how to assess potential threats via the toolkit TROUBLESHOOT templates. Now it’s time to focus on threat management in the ACT section of the Toolkit.

Risk Based Management Options in the toolkit are structured and color coded similar to the TROUBLESHOOT section. ACT options are as follows:

Managing Low Risk (Green) – identify causes, consider mentoring, coaching, or training, and monitor progress to prevent regression.

Managing Medium Risk (Yellow) – focus on understanding of behavioral boundaries and constructive behavior, consider coaching and mentoring, and obtain a mutual follow-through plan and schedule.

Managing High Risk (Orange) – notify senior management immediately, check workplace Internet behavior, coordinate with in-house security and local law enforcement; the risk does not end if the person is fired.

Managing Imminent Risk (Red) – notify security, law enforcement, and senior managers immediately because an Imminent Risk is an EMERGENCY. Quietly delay the threatening person in a safe and secure location until police arrive if possible, do not leave the person unsupervised if an arrest does not take place, ensure the person leaves the premises, and alert the staff that there is a risk – short term and long term – of the threat returning.

Key Takeaway:

Low Risk and Medium Risk individuals can be managed through empathy, coaching, mentoring, and professional counseling. It is critical that early interventions are implemented with follow-through, to prevent a person’s behavior from escalating to High Risk or Imminent Risk. 

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About Hank Christen

Dr. Hank Christen was an Atlanta Fire Department Battalion Chief, Emergency Manager, and Director of Emergency Services for Okaloosa County, Florida. He has responded to multiple disasters in his career and was the Incident Commander for Hurricane Erin, Opal, Earl, and Georges, and responded to Hurricane Andrew (Miami), and Hurricane Marilyn (U.S. Virgin Islands). He co-authored eight books on crisis management and the incident command system in the disaster response field. Dr. Christen has served on a team that evaluated a biological non-traditional syndromic surveillance program during the 2000 George Bush Presidential Inauguration. Dr. Christen has also responded with a Disaster Medical Assistance Team (FL-1 DMAT) to the 2001 World Trade Center Attack, and served as team commander during the team’s deployment to the Atlanta Olympic Bombing. Additionally. Dr. Christen has served on a panel that evaluated the medical response to the Boston Marathon Bombing in 2014. Dr. Hank Christen EdD currently is responsible for developing curriculum, technical writing, and instructing courses with Active Shooter 360, LLC. The materials developed and taught by Dr. Christen include Active Shooter Awareness, Threat Intervention Practices, Incident Command System (ICS), Crisis Decision Making, and Emergency Operations Planning.

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