The Operations Chief (OPS) on the Incident Management Team manages whatever work needs getting done. On a normal day, an entity’s operational functions ensure that goods and services are delivered as promised. For example, patients get treated in the healthcare world. In a crisis, operational needs take on a new meaning because the building is flooded, or the roof just blew away, or the power is off, or maybe your prized facility must be evacuated.
Key Point – Operations means managing tasks in a time-compressed, high stakes environment that is well outside everyone’s comfort zone. The Operations Chief manages all tactical activities, with the objective of reducing the immediate hazard, saving lives and property, establishing situational control, and restoring normal conditions. The Operations Chief may move between operations branches within the facility or incident site.
The Operations duties are as follows:
- Coordinate with the Incident Commander and Planning Chief.
- Request resources through the Logistics Chief
- Ensure safe operations
- Coordinate with first responder agencies and contractors
- Collaborate with technical advisors
Your normal cadre of practitioners is not necessarily the best choice for the Operations Chief. For example, the Director of Nursing needs to focus on patient care instead of managing nontraditional operations. Consider training mid-level administrators, especially people with knowledge of building facilities and/or experience related to working with outside contractors. Former military people are also possible candidates.
Key Takeaway – the Operations Chief is responsible for tackling critical problems outside your organization’s normal scope of work.What are your thoughts?
